This article provides a refresher of recommended best practices for delivering quality therapeutic services which ensures ethical client care.
- Confidentiality: Respect client confidentiality by keeping their PHI and session details private. Utilize Tava's EHR to store your client's records.
- Virtual environment: Maintain a professional and appropriate virtual environment during telehealth sessions. Find a quiet and private space, free from distractions with good lighting and camera positioning to promote engagement and focus.
- Boundaries and professionalism: Maintain professional boundaries with your clients and adhere to your licenses' ethical guidelines and state jurisdictions' regulations.
- Evidence-based practice: Utilize evidence-based interventions and treatments that have been shown to be effective in addressing specific mental health concerns.
- Cultural competence and inclusivity: Be aware of cultural, social, and individual differences among your clients. Strive for cultural competence and humility practices to create a safe environment for responsive treatment.
- Ethical decision-making: Utilize ethical guidelines outlined by professional organizations, such as the American Psychological Association (APA) or National Association of Social Workers (NASW), to aid in decision-making.
- Documentation: Maintain accurate and organized digital records of client sessions, progress notes, and any client information obtained. Complete timely documentation, within 72 hours, to ensure the most quality care.
- Self-care: Set healthy boundaries, engage in self-care activities, and seek support from the Tava community to prevent burnout and maintain your ability to provide quality care.