What Tava Health can help with

Support can help clients and providers with access, scheduling, coverage questions, and general platform navigation. Support can also direct clients to message their prescriber about clinical questions and refill requests.

If a prescriber appears unresponsive to a client’s refill request, Support may contact the prescriber and prompt them to review the message.

Support does not:

• Enter a prescriber's account on their behalf.

• Send clinical replies to a client as if they were the prescriber.

• Make clinical decisions or determine the appropriate level of care.

• Provide a confirmed prior-authorization or urgent-concern coverage workflow for an unavailable prescriber.

• Coordinate a higher-level-of-care referral for a medication-management client.

Higher levels of care

Prescribers are expected to work with the client to identify and access the appropriate level of care when outpatient medication management is not sufficient. 

If a request involves immediate safety risk, psychosis, urgent clinical deterioration, a prior authorization, or an unavailable prescriber, Tava Health will contact the prescriber and route through the appropriate clinical escalation pathways.