Tava referrals are any clients that Tava refers to your practice, covering marketing, coordination, and client support to ensure a steady flow of matched, engaged clients. This includes clients from Tava's partner networks, or clients who sign up through the main Tava website rather than through your personal practice link. Tava referral clients may be paying for their sessions with cash, insurance or an EAP benefit.
| Every provider is individually reviewed for Tava Referral eligibility on an ongoing basis. Providers must maintain accurate availability, sync their Tava calendar with their personal one, and adhere to the standards outline in the Clinical Quality handbook. Learn more here. |
Turning on or off Tava Referrals
Turn on Tava referrals in your Preferences tab under "Caseload". Click on your profile icon in the bottom left corner and select "Preferences."
Tava Referral Payouts
You can find payouts for Tava referral sessions in the Payouts tab. Click on your profile icon in the bottom left corner and select "Payouts." On the tab on the right side of your payouts screen you can see the breakdown of your pay rates between Tava referrals and clients you bring to your practice.
Get More Referrals
To boost your Tava referrals, you can make it easier for the right clients to find you by optimizing your profile:
- Have a professional high-resolution profile photo
- Add a video bio if you haven’t already
- Make sure your written bio effectively represents your strengths
- Maintain a wide availability (best practice is 10+ hours). You can always reduce your availability as your caseload grows.
EAP Benefits
Some Tava Referrals may use an Employee Assistance Program, or EAP, to pay for a set number of sessions. Learn more about EAPs.
Some benefit sponsors have 45-minute session duration requirements with a fixed-rate structure. Rates for these sessions are visible on your Tava profile as "45-minute EAP Benefit." Once those EAP benefit sessions are used up, and the client transitions to another coverage method, providers must document the need for longer sessions as clinically appropriate. Session rates will then follow the standard rate buckets.
Self-Referred Clients with an EAP
If a client you bring to Tava decides to add an EAP benefit, you will be paid the Tava Referral rate for these sessions. Once your client finishes their sponsored sessions, all future cash-pay or insurance sessions will be billed at your self-referral rates.
Referral Reinstatement
If your referrals were suspended due to no-shows, you must schedule a meeting with the Clinical Operations team to review the situation. Referrals may be reinstated only after this discussion and agreement on expectations.
If your referrals were suspended due to frequent late cancels/reschedules, you must
- Confirm displayed availability is accurate.
- Confirm you are receiving appointment reminders.
- Enable calendar sync.
Once all steps are confirmed, referrals can be reinstated.