Can I see all my insurance clients in Tava, even the plans you don’t have and aren’t credentialing me with?
Not at this time. If your client is covered by a carrier we are not in network with, you can see them as a cash-pay client, unless they are with Medicare, Medicaid or TriCare. Medicare, Medicaid and TriCare clients cannot be seen on the platform, through insurance or cash-pay.
Do you bill insurance for couples or family therapy?
Please reach out to therapist-support@tavahealth.com for more information. Couples therapy is an option for all EAP and cash-pay clients.
How do Co-Pays work on Tava? Is it possible to bill my rate alongside insurance?
No, you cannot balance bill. Tava handles collecting the co-pays from clients and co-payments are built into insurance pay-out rates.
If I am licensed in multiple states can you credential me with insurance carriers in those states?
Yes! We can enroll you in any states you're licensed in with Aetna, Cigna, Carelon, Centivo, United, Sana Benefits and their affiliated TPAs (for the complete list, see here). For regional plans, such as plans within the Blue Card Network (e.g. Anthem, Regence, BlueCross BlueShield) we can only enroll you in the state where you reside and are licensed.
I am approved to bill specialty codes. Can you bill these codes on the platform?
No, we cannot bill specialty codes at the moment. The only codes we currently bill for are 90791, 90832, 90834, 90837 and 90847.
What does the Super Bill process look like?
Super Bill requests are submitted by clients, and they are completed by our Support team once a quarter for the client. You can review this article for more detail.
Would credentialing with Tava interfere with my other credentials through my private practice / other platforms?
No. It’s incredibly common for therapists to already be credentialed through other platforms and carriers. Credentialing with Tava would not interfere with that.*
*Does credentialing through Tava for Horizons BCBS of NJ interfere with my private practice?
If a provider becomes in network with Horizons BCBS in NJ on the Tava Platform, your private practice would also be considered in-network. This means that if you are seeing any clients with Horizons BCBS in NJ in your private practice, those clients would not be able to submit a Superbill for reimbursement. If you have additional questions about Horizons BCBS of NJ, don't hesitate to reach out to credentialing@tavahealth.com.