When a session is not completed on Tava, document it from the Session Details page. If a client submitted a report about a missed session, you can review that context directly within the documentation experience, add any needed clarification, and complete your documentation from one place.

How to Document an Incomplete Session

1. Open the session documentation page after the scheduled session time.
2. Review the reported issue. If the client submitted a report, it will appear on the session documentation page. Review the client’s message and the reported reason before completing your documentation.
3. Indicate whether the session happened. On the Session Details page, answer the question about whether the session took place. If the session did not occur, set “Did the session happen?” to “No.”
4. Confirm or update the report when needed. If a client-reported issue is shown, you may be given the option to confirm or update if the reported reason does not match what happened. Client and provider comments are never included in the client EMR or exported progress notes.
5. Add your documentation and context. Complete the documentation fields for the session. If needed, use your note or structured selections to clarify what occurred.
6. Submit your note. When you finish documenting, submit your note.

Handling Common Documentation Scenarios

A client reported that the session did not happen when it did

If the client reported that the session did not happen but the session was completed, you can mark "Yes" and add additional details, including:

• If the session happened on another platform due to an inability to join the session, audio/visual quality issues, missing features, or another reason.

• The session started late

• Other. Client and provider comments are never included in the client EMR or exported progress notes.

The client selected a different reason

If the client reported that the session was not completed for one reason but you would like to select a different reason, or are able to do so during documentation. Set “Did the session happen?” to “No."  You will be asked to confirm or update the client's report and add an optional comment. Client and provider comments are never included in the client EMR or exported progress notes.

If you click "Update," you will be asked to add additional details, including:

• If the session was canceled or rescheduled

• If the client did not show

• If the provider did not show

• If technical difficulties prevented the session