If you're experiencing difficulties submitting progress notes in Tava Health, whether they're manually documented or saved as drafts, follow this guide to resolve common issues.

Verifying Session Details

1. Confirm the session status: Ensure that the question "Did the session happen?" is answered "Yes."

2. Check the session end time: Input the session's ending time, as this is necessary for submission.

Reviewing Documentation Requirements

1. Diagnoses: Confirm that you have selected the appropriate diagnoses for the session.

2. Minimum character requirement: Confirm that your progress note meets the minimum character count required for submission.

Additional Troubleshooting Steps

1. Scroll to the bottom: If you're trying to submit a draft note, ensure you've scrolled to the bottom of the note page to locate the "Submit" button.

2. Toggle session status: For persistent issues with the "Submit" button, try toggling the "Yes" option for "Did the session happen?" off and then back on. Then scroll down to find the "Submit" button.

3. Browser or device troubleshooting: If you encounter persistent issues, try using a different browser or device to rule out compatibility problems.

4. Contact support: If issues persist after troubleshooting, consider reaching out to your system administrator or support team for further assistance.