If you're experiencing difficulties submitting progress notes in Tava Health, whether they're manually documented or saved as drafts, follow this guide to resolve common issues.
Verifying Session Details
- Confirm the session status: Ensure that the question "Did the session happen?" is answered "Yes."
- Check the session end time: Input the session's ending time, as this is necessary for submission.
Reviewing Documentation Requirements
- Diagnoses: Confirm that you have selected the appropriate diagnoses for the session.
- Minimum character requirement: Confirm that your progress note meets the minimum character count required for submission.
Additional Troubleshooting Steps
- Scroll to the bottom: If you're trying to submit a draft note, ensure you've scrolled to the bottom of the note page to locate the "Submit" button.
- Toggle session status: For persistent issues with the "Submit" button, try toggling the "Yes" option for "Did the session happen?" off and then back on. Then scroll down to find the "Submit" button.