This guide explains how to reschedule or cancel a scheduled session. Be sure to provide at least 24-48 hours' notice to minimize disruptions for your clients and maintain reliable care.

In the case of a personal emergency, a therapist's best option to quickly and efficiently inform clients of a cancelation is to cancel each session and fill in a short note to apologize for the cancelation. Please see the Canceling a Session Portion for specific steps. 

Steps to Reschedule or Cancel a Session

1. Log in to your Tava profile.
2. Navigate to your Schedule and locate the appointment you want to modify.
3. Click on the appointment—options to Reschedule or Cancel will appear.

Rescheduling a Session

1. Select "Reschedule Appointment."
2. Update the date and time of the session.
3. Add an optional message to your client.
4. Indicate the reason for rescheduling.
5. Click "Confirm and Send"—this will notify your client through their Messaging portal.

If "canceling at the client's request" is selected they will be charged in accordance with the late cancellation and no-show policy.

Canceling a Session

1. Select "Cancel Appointment."
2. Add an optional message to your client.
3. Indicate the reason for cancellation.
4. Click "Confirm and Send"—this will notify your client of the cancelation through their Messaging portal.
   1. This will also stop any reminders the client would have received for this appointment.