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Why Can’t I Schedule a Session for My Client?

  • Updated

If you're unable to schedule a session for your client, there may be a few reasons why. Below are common issues and how to resolve them:

1. Expired License

  • If your license has expired, you will not be able to schedule sessions.
  • Navigate to the Licenses section in your Profile to ensure your license is renewed and up to date.
  • Please note: If your renewal date is in the future, you will be unable to schedule past that date until it is officially renewed.

2. Missing Payment Method (Red Banner Alert)

  • If you see a red "Missing Coverage Method" banner on the client’s profile, they must add a credit card to accept your late cancellation & no-show policy before scheduling.
  • Encourage them to update their Billing Info in their Tava profile.

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3. Employer Benefit Exhausted / No Self-Pay Method Added

  • If a client has used all of their employer-covered sessions and hasn’t added insurance coverage or a self-pay method, they cannot schedule.
  • Please encourage them to update their coverage information in their profile to continue care.

4. Overdue Balance

Urgent or Emergent Sessions?

If your client urgently needs a session but cannot schedule due to one of these issues, please contact therapist-support@tavahealth.com, and we’ll help facilitate scheduling.