When scheduling a session, providers can choose to start a session on the hour (12:00), half hour (12:30) or quarter hour (12:15, 12:45). Scheduled sessions can range from 30-180 minutes in length.

To schedule a session that starts on the quarter hour, select the desired time from the scheduling tool dropdown menu.

Sessions will have a duration of 50-minutes by default. To change the duration of the session you're scheduling, select the dropdown button.

Choose the session duration from the dropdown list.

Scheduling Multiple Sessions

To schedule multiple sessions with a client at once, choose “2,” “3,” or “4” under “How many sessions?"

Choose between weekly or bi-weekly sessions, in-person or virtual sessions, and select the duration and start time. NOTE: you will be able to edit each session in the series after clicking "Show Sessions."

After selecting “Show Sessions,” you will be alerted to any potential conflicts. You cannot schedule a new session if it has a conflict with another Tava session. To edit any potential session, select the pencil icon next to the date. You can choose to skip any potential session by un-checking the box to the left of the date.

Once ready to schedule, click "Schedule Sessions."

FAQs

Are clients able to book on the quarter hour?

No, this feature is only available for providers to schedule sessions. Clients can only book on the hour or half hour.

Are clients able to book session lengths shorter/longer than 50-minutes?

No, scheduling sessions with a custom duration is only available for providers. Clients can only book 50-minute sessions.

Does this impact CPT codes?

No. To review what CPT codes Tava bills with, see this article. Sessions longer than 53 minutes will be billed with code 90837.

How does this impact provider payouts or rates?

Provider payouts and rates remain unchanged. To review your payout rates, navigate to the Payouts tab in your profile. This article walks through how to review your pay rates.

Are custom durations and 15-minute increments available for both single & multi-scheduling?

Yes! Both providers can schedule on the quarter hour, with custom durations, using both the single and multi-session scheduler.

I changed the end time of a session. Will my client be notified?

If the only change was to the end time of the scheduled session, the client will not be notified of this change. However, if any other details about the appointment change such as start time, location, or date, the client will receive a reschedule notification.