Why This Policy Matters

A clear late cancellation and no-show policy helps you protect your schedule and recoup lost income when last-minute gaps arise.

You have full control over:

• The fees you charge for late cancellations and no-shows.
• The ability to waive fees on a case-by-case basis.

Set up your policy

Go to Preferences under your profile picture and select Policy and Fees to customize fee amounts and set your effective date.

Choose different fee amounts for late cancellations and no-shows (ranging from $0 to $150).

Making Changes to Your Policy

• You can edit your policy until the effective date.
• After the effective date, you can update it, but clients will need to accept the new policy before scheduling.
• Avoid frequent changes to maintain client trust.

Client Acknowledgment & Payment Setup

• Starting on the effective date, clients must accept your policy and add a credit card before scheduling.
• If you schedule on their behalf, they won’t see this prompt.
• Clients can also accept your policy under Billing Info in their profile.

You can track acceptance under "Policy Status" in their client's coverage panel.

Looking to waive a client's fee? Check out this article!