Tava Health allows providers to manage and adjust billing charges for various scenarios, such as when a client leaves a session early or requires a prorated fee for a cash/private session. However, Tava referral clients have some billing constraints.

Adjusting Charges for Self-Pay Clients

If a self-pay client requires a prorated fee (e.g., leaving a session early):

1. Determine the Rate: Decide the prorated amount or half-session rate you want to charge the client.
2. Apply a Temporary Discount:
   1. Open the client’s profile.
   2. Navigate to the 'Coverage' panel.
   3. Set a Discount to reflect the adjusted session rate.
3. Submit the Session Note: Ensure that the session note is completed and submitted. The system will process the session at the discounted rate.
4. Revert the Discount (if necessary): After billing, you can revert the client's rate to the standard amount for future appointments.

Billing Constraints for Tava-Referred Clients

For clients who were referred through Tava Health (not self-referral clients), billing rates are pre-determined discounts or rate adjustments are not permitted. If you feel a client was incorrectly charged, please reach out to therapist-support@tavahealth.com for adjustment.