You can now see how each upcoming session will be covered directly from your calendar view. This reflects the coverage method the client selected, or that Tava assigned by default.

Where to Find Selected Coverage

1. Navigate to your schedule.
2. Click on any upcoming appointment card.

3. In the appointment details, look for the coverage line — it appears below the session type with a dollar sign icon.

   

You'll see one of the following:

• Covered by Employer Credits: the client's employer benefit will cover this session
• Covered by Insurance Credits: the client's pre-approved insurance credits (e.g., a Cigna EAP authorization) will cover this session
• Covered by Insurance: Tava will submit a claim to the client's insurance after the session
• Covered by Self Pay: the client's credit or HSA card on file will cover this session

The coverage method shown is what Tava expects to use at the time of billing. Clients can update their selection up until their appointment starts, so the coverage method may change between when you view it and when the session occurs.

If a Client Asks You to Change Their Coverage Method

Coverage method changes for individual sessions can only be made by the client in the Tava app — providers cannot update this on a client's behalf. If a client reaches out asking to change their coverage for an upcoming session, direct them to do the following:

1. Login to care.tavahealth.com and go to your upcoming appointments.
2. Tap the appointment you'd like to update.
3. Tap Change next to Coverage Method to open the coverage selection screen.
4. Choose a new coverage method and save.

The change will take effect immediately, as long as it's made before the appointment start time. Once the appointment begins, coverage can no longer be updated.

If a client is having trouble updating their coverage, they can reach the Tava support team at client-support@tavahealth.com or direct them to How to Select Your Coverage Method When Booking.

FAQs

• Can I change the coverage method on a client's behalf? No. Coverage selection for individual sessions is managed by the client in the Tava app. If a client needs help, direct them to the steps above or to Tava support.
• What if the coverage method changes before the session? The client will be notified if their selected coverage changes (for example, if their EAP credits run out before the session date). The appointment will reflect the most current coverage method.
• Does the coverage method affect my payout? Your payout will reflect the coverage method used and the referral source (Tava Referral vs. Self-Referral). Self-pay will use your custom rates, and insurance will use your insurance payout rates for self-referrals.