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Managing Clients Approaching Their Sponsored Session Limit

  • Updated

You can view a client’s sponsoring employer and benefit details—including their annual session limit and remaining sessions—on their client profile.

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Discussing Next Steps with Clients

If a client is nearing their sponsored session cap, encourage them to explore their options:

Continuing Therapy with Tava

  • Add a credit card to pay for sessions out of pocket.
  • Add insurance details to check if a Tava provider in their state accepts their plan.
  • Wait until their sponsored sessions reset at the start of their next coverage period.

Discontinuing Therapy with Tava

  • End therapy if treatment goals have been met.
  • Refer out to an in-network provider or community resources.

Final Session Guidance

During the last covered session, be sure to discuss the client’s next steps and provide referrals if needed. This helps ensure continuity of care and a smooth transition.