Clients Can Schedule Their Own Sessions

Full Access Clients can book a 5-minute session on any open time slot you've set as available. They can also select the session type (individual, couples, or family therapy) based on your offerings. Clients can only book on the hour or half hour; they cannot schedule sessions to start on the quarter hour.

Scheduling on Behalf of a Client

You can schedule for a client by clicking New Appointment in the top right or by clicking on any time slot in your Schedule (even outside your listed availability). Search for the client’s name to get started.

When scheduling a session, you can choose to start a session on the hour (12:00), half hour (12:30) or quarter hour (12:15, 12:45). Scheduled sessions can range from 30-180 minutes in length. Select the desired start time and session duration from the dropdown menus.

Scheduling Multiple Sessions

You can schedule up to four weekly or bi-weekly recurring sessions at a time. Encourage clients to establish a regular schedule for consistency.

To schedule multiple sessions with a client at once, choose “2,” “3,” or “4” under “How many sessions?"

Choose between weekly or bi-weekly sessions, in-person or virtual sessions, and select the duration and start time. You will be able to edit each session in the series after clicking "Show Sessions."

After selecting “Show Sessions,” you will be alerted to any potential conflicts. You cannot schedule a new session if it has a conflict with another Tava session. To edit any potential session, select the pencil icon next to the date. You can choose to skip any potential session by un-checking the box to the left of the date. Once ready to schedule, click "Schedule Sessions."

Troubleshooting Scheduling Issues

If you encounter issues when scheduling, check out this article!