Tava Health supports the two most recent versions of major web browsers. To ensure the best experience — including improved security, faster connections, and better video performance — make sure your browser is up to date. If you encounter technical issues on the Tava Health platform, please update your browser and clear your cache before reaching out to our support team. This helps us resolve the issue more quickly!

Follow the steps below to update your browser.

Google Chrome

1. Open Chrome.
2. Click the three-dot menu in the top-right corner.
3. Select Help > About Google Chrome.
4. Chrome will automatically check for updates and install them.
5. Once updated, click Relaunch to restart Chrome with the latest version.

Tip: Chrome may alert you to an update in the top right corner of your browser when available.

Mozilla Firefox

1. Open Firefox.
2. Click the three-line menu in the top-right corner.
3. Select Help > About Firefox.
4. Firefox will check for updates and download them automatically.
5. Click Restart to update Firefox when prompted.

Microsoft Edge

1. Open Edge.
2. Click the three-dot menu in the top-right corner.
3. Select Help and Feedback > About Microsoft Edge.
4. Edge will automatically check for updates and apply them.
5. Restart the browser if needed.

Safari (Mac only)

If you're seeing an alert while using Safari, it may be because your browser is more than two major versions behind.

Step 1: Check for macOS Updates

1. Open the Apple menu in the top-left corner of your screen.

2. Select System Settings > General > Software Update.

3. If a macOS update is available, click Update Now. This will also update Safari to the latest compatible version.

Step 2: If You Can't Update macOS

If your Mac does not support the latest macOS version, you likely cannot update your Safari browser. We recommend using an alternative browser like Google Chrome or Mozilla Firefox for the best experience and security.