Set your availability

Use the Availability tab to set, change, or update your availability. 

• Use "Regular Hours" to set your recurring availability. This will ensure that your calendar is automatically updated with consistent availability every week, subject to any blocked time on your synced calendar(s).
• Use "Away" to block off one-time, unavailable periods. This will create blocks in your calendar during your “Regular Hours” when you would otherwise be available. This is useful when you need time off or will be unavailable for appointments.
• Use “Extra time” to add one-time, non-recurring availability. This will create extra available time in your calendar outside of your “Regular Hours.”
• Read here to set your in-person availability.

Sync your calendar

Syncing your calendar with Tava prevents double bookings and ensures you never miss an appointment. When synced, your personal calendar events will automatically block availability on your Tava schedule, and your Tava appointments will appear on your personal calendar. Please note that a 10-minute buffer is automatically added to all Tava events when syncing to your personal calendar. 

Scheduling over busy time

There may be times when you would like to schedule over your Away time or personal calendar sync. Important: you will never be able to schedule a new session that conflicts with an existing Tava session. To schedule a session over your Away time, select a time from the scheduling dropdown menu:

• Open: Open time slots mean there are no conflicts for the duration of the session, and you are scheduling during your regular available hours
• Conflict: Conflict time slots mean there are existing Tava sessions that conflict or overlap with the time slot. You are not able to schedule a session at this time.
• Busy: Busy time slots mean there are no existing Tava sessions that conflict or overlap with the time you selected, but there are conflicts in your personal calendar sync, or your Away time. You are able to schedule a session at this time, but it is recommended you double check your conflict.
• Outside availability: Outside availability means the time slot you selected is outside your regular available hours. You may still choose to schedule a session at this time.

How to sync your calendar

1. Go to "Calendar Sync" under "Preferences: in your Profile (located under your profile image in the bottom left).
2. Choose your calendar service and sign in.
3. Select the calendar(s) that should block your Tava availability:
   • If an event is marked as "Busy", clients won’t be able to book during that time.
   • If your calendar service (e.g., Google Calendar) allows events to be marked as "Free", those events will not block your availability.
4. Select one calendar where you want your Tava appointments to appear.
5. Wait at least 30 minutes before making additional changes to allow the system time to complete the sync.

Events on your personal calendar will appear as "Personal Calendar" slots on your Tava Calendar.

Calendar Video Walkthrough

Calendar sync troubleshooting

If events from your synced calendars are not blocking your Tava availability in the way you expect:

1. Make sure you have all the correct calendars selected.
2. Make sure the events that you want to block your Tava availability are on the calendars you have selected.
3. You can click Refresh to re-run the sync process again, which can take up to 24 hours. 

If your Tava appointments are not appearing on your synced calendar in the way you expect:

1. Double-check your schedule in the Tava platform, and pay close attention to your text and email reminders. Appointments that have been canceled or rescheduled may take a while to sync correctly on your personal calendar, but they will always appear correctly in Tava.  
2. Make sure your time zone is set correctly in both Tava and on your laptop or phone. 

To change the email address you have set up on calendar sync: 

Click "Remove" when selecting the calendar sync box.