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Sync Your Calendar and Set Availability

  • Updated

Set your availability

  • Use the Availability tab to set, change, or update your availability. Read more here for instructions on how to set up your Tava Health availability.
  • Read here to set your in-person availability.

Sync your calendar

Syncing your calendar with Tava prevents double bookings and ensures you never miss an appointment. When syncing your personal Google calendar, events will automatically block availability on your Tava schedule, and your Tava appointments will appear on your personal calendar. A 10-minute buffer is automatically added to all Tava events when syncing to your personal calendar. 

Currently, Tava Health does not support direct two-way syncing with Yahoo, Outlook/MSN or iCal calendars. To ensure appointments are syncing correctly, follow this workaround:

  • Link your Yahoo, Outlook/MSN or iCal calendar to a Gmail account.
  • Sync the Gmail calendar with your Tava Health calendar using the steps outlined below.
Important: Not all platforms have two-way calendar sync, requiring extra attention. Learn more about what to do to here.

How to sync your calendar

  1. Go to "Calendar Sync" under "Preferences: in your Profile (located under your profile image in the bottom left).
  2. Choose your calendar service and sign in.
  3. Select the calendar(s) that should block your Tava availability:
    • If an event is marked as "Busy", clients won’t be able to book during that time. However, you can schedule over busy time.
    • If your calendar service (e.g., Google Calendar) allows events to be marked as "Free", those events will not block your availability.
  4. Select one calendar where you want your Tava appointments to appear.
  5. Wait at least 30 minutes before making additional changes to allow the system time to complete the sync.

Events on your personal calendar will appear as "Personal Calendar" slots on your Tava Calendar.

 

Screenshot 2025-09-17 at 3.55.48 PM.png

Change your calendar sync email: 

To change the email associated with your calendar sync, click "Remove." Then follow the same steps to connect a new calendar. 

 

Troubleshooting

If events from your synced calendars are not blocking your Tava Health availability in the way you expect, or events from your Tava Health calendar are not appearing on your synced calendar, follow these steps:

  1. On the Calendar Sync preferences tab, make sure you have all the correct calendars selected.

  2. Make sure the events that you want to block your Tava availability are on the external calendars you have selected.
  3. Click Refresh to re-run the sync process again. This can take up to 24 hours.  Screenshot 2025-02-25 at 5.22.21 PM.png
  4. Double-check your schedule and email reminders. Appointments that have been canceled or rescheduled will always appear correctly in Tava, but may take 24 hours before showing correctly on external calendars.
  5. Verify Your Timezone: Availability is tied to the timezone set in your Tava Health profile, not your device. If you change your timezone, review and adjust your availability settings accordingly.

Video Walkthrough